AI Is the Key to Winning the Wealth Clients of the Future

Last updated: September 7, 2026.

Quick Answer

AI has become the deciding factor in whether wealth managers keep the next generation of clients, because 81% of next-gen heirs plan to switch firms within two years of inheriting and their main complaint is the digital experience. They expect predictive insights, real-time consolidated reporting, and mobile access as standard, and their advisors want AI to take over routine work so they can spend time on the relationship. Aleta builds its platform around that combination, with AI-driven document processing today and an open data layer for the AI agents wealth managers deploy next.

Key Takeaways

• 81% of next-gen HNWIs plan to switch away from their parents' wealth management firm within one to two years of inheriting, and 46% cite a lack of preferred digital channels as the reason (Capgemini).

• One in two next-gen HNWIs report challenges with their relationship manager, citing insufficient reporting, slow updates, and a lack of personalized advice (Capgemini).

• Only 17% of HNWIs describe their advisory experience as seamless and personalized, and 42% have had to restate their goals to the same firm more than once (Capgemini 2026).

• 62% of next-gen clients would follow their relationship manager to a new firm, and one in four advisors plan to move within a year (Capgemini).

• Three in four advisors want AI to automate routine work so they can focus on client relationships (Capgemini 2026).

• An estimated $1.5 trillion in new assets flowed from traditional wealth management firms to competitors between 2022 and 2025 (Capgemini 2026).

Why Are Next-Gen Wealth Clients Switching Wealth Managers?

A major generational shift is underway. Within two decades an estimated $83.5 trillion will change hands, and according to Capgemini's World Wealth Report 2025, 81% of next-generation wealthy individuals plan to switch wealth managers within one to two years of inheriting. And much of it comes down to technology and AI. We unpack the full data in our article on why 81% of next-gen heirs switch wealth managers.

“We’re seeing a generation that grew up with algorithms, on-demand services, and mobile access to everything. They expect their wealth manager to deliver a digital, user-friendly experience with AI seamlessly integrated,” says our CEO and Co-founder, Ken Gamskjaer.

How Is AI Changing Wealth Advice?

Next-generation clients expect their wealth manager to anticipate questions with AI-driven insights rather than answer them with quarterly reports. They want predictions and insights before they even ask. This is where AI is the key.

“It’s not about making the advisor irrelevant. On the contrary, AI is a critical tool that makes advisors more valuable in client interactions,” emphasizes Anders Viskum, CEO Nordics and Co-founder of Aleta.

Aleta's AI-ready wealth intelligence platform uses AI to read and reconcile documents, identify anomalies, forecast private markets cash flows, and expose consolidated data to the AI agents wealth managers deploy on top. This frees up time and gives clients a complete overview across banks and asset classes.

Capgemini's World Wealth Report 2025 found that one in two next-gen HNWIs report challenges with their relationship manager, citing insufficient reporting, slow updates, and a lack of personalized advice, and the 2026 edition shows the gap persisting, with only 17% of HNWIs describing their advisory experience as seamless and personalized.

Why Has Technology Become a Competitive Edge?

Advisors are leaving firms over technology as quickly as clients are. 47% of relationship managers are dissatisfied with their firm's lack of digital tools, and one in four plan to move to a competitor or start their own firm within a year (Capgemini). And according to Capgemini, 62% of their clients would follow them.

“Far too many wealth managers are stuck with outdated systems that hold back both advisors and clients. Technology has become a critical competitive edge. Not just to retain clients but to win new ones. The payoff far outweighs the investment,” says Ken Gamskjaer.

Sources: Capgemini World Wealth Report 2025 and 2026.

The money has already started moving: Capgemini estimates that $1.5 trillion in new assets flowed from traditional firms to competitors between 2022 and 2025.

How Is Aleta Building for AI and the Next Generation?

For years, we've been operationalizing AI in our wealth management software, which is used worldwide by wealth managers, family offices, and advisors who want to deliver a digital experience that meets the standards of the next generation, including a mobile app that gives heirs direct access to the full picture.

“We believe the winners of the future will be those who combine human judgment with intelligent AI,” says Anders Viskum.

Today, the Aleta platform monitors assets worth over $100 billion and was named Best Consolidated Reporting at the WealthBriefing Awards 2026 and Best Data Provider at the Family Wealth Report Awards 2026.