81% of nextgens change WM firm when inheriting – here’s why

81% of nextgen HNWIs plan to switch from their parent’s wealth management firm. Capgemini’s latest report on The Great Wealth Transfer confirms what Aleta has been emphasizing for years ever since Deloitte flagged a similar trend: if wealth managers don’t adapt to nextgen expectations, they’ll lose clients. Not in some hazy future. But within 1 to 2 years after inheritance.

Why? Because the firms their parents loved don’t speak their language: digital, personalized, and global.

These inheritors want more than a good stock picker. They want concierge services, private equity access, and real-time insights delivered via sleek mobile apps.

In fact, half of nextgens report insufficient reporting, slow updates, and a frustrating lack of personalized advice. They expect an aggregated view of their investments, proactive insights, tailored recommendations, and seamless digital communication.

This is a generation of investors raised on algorithms and frictionless UX. The idea of emailing a relationship manager for a PDF report feels... prehistoric.

It gets worse.

47% of relationship managers are unhappy with their firm’s tech stack, and a quarter are preparing to jump ship – or launch their own. And remember: 62% of nextgens say they’d follow their RM. If your RM walks, so might your client book.

At Aleta, we’ve been vocal about this. Our Great Wealth Transfer trilogy (find the articles at the bottom of this page) explored nextgen expectations in depth. And now Capgemini has put numbers behind the urgency.

Nextgens don’t want to feel like they’re logging into 2006. They want predictive analytics, AI-powered advisory, seamless global access, and a hybrid wealth management experience that puts them in control while empowering trusted advisors to show up with proactive, tailored insights.

The $83.5 trillion wealth transfer is well underway. And it’s not waiting around for firms still wrestling with legacy tech.

If you’re serious about future-proofing your client relationships, start with your platform. Aleta helps wealth managers and family offices deliver exactly what nextgens demand: fully aggregated portfolios, real-time performance insights, and AI-powered analytics – accessible anytime, anywhere, on a platform that’s as elegant as it is intelligent.

Ready to close that gap?

Sources

Capgemini (2025): Sail the great wealth transfer

Deloitte (2015): 10 disruptive trends in wealth management